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Smart Centre is a CTI application that integrates to the DCS 400si and iDCS 500 to give accurate, real time reports to assist Call Center Managers to effectively manage the operation of the Call Center. Smart Center's highly visual interface can inform call center managers of parameters outside acceptable limits, such as too many calls waiting, longest waiting calls and abandoned calls, among others. Historical reports add the ability to look back at previous days, weeks or months events. These events can be broken down to give the smallest details to an overview of this weeks answered and abandoned calls.
Samsung's CTI products enable you to add sophisticated functionality to your phone system by utilizing a data link between the phone equipment and a PC or LAN. This exciting technology increases the ease of making, receiving and managing calls. A PC based operator console, provides a graphical overview of the phone system traffic and simplifies incoming call management, and a real time management and reporting package improves call center efficiency.