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Smart Operator is a PC console designed specifically for the DCS and 400si. It will greatly enhance the ease of handling calls and supports Supervised transfer, Park call, Transfer to Voice mail and to Off-system numbers via keyboard and mouse. A multi colored display provides an immediate highly visible view of each station status and each incoming calls' information such as ringing, recalling, holding, and any possible CID/ANI/DNIS information associated with the call. A virtually unlimited directory list with easy search by typing the first few letters of the name makes directory look up simple and quick.
Samsung's CTI products enable you to add sophisticated functionality to your phone system by utilizing a data link between the phone equipment and a PC or LAN. This exciting technology increases the ease of making, receiving and managing calls. A PC based operator console, provides a graphical overview of the phone system traffic and simplifies incoming call management, and a real time management and reporting package improves call center efficiency.